PRIVACY STATEMENT

This Privacy Statement is valid for https://www.quintadoolival.pt, which is owned and managed by Quinta do Olival. This Privacy Statement describes how we collect and use information, which may include personal data that you provide on our website: https://www.quintadoolival.pt. It also describes the options you have regarding the use of your personal data and how you can access and update them.

COLLECTION OF INFORMATION

The types of personal information we collect include:

Your first and last name, email address, telephone number and address;
Credit card details (card type, credit card number, cardholder name, expiration date and security code);
Information about the guest’s stay, including arrival and departure dates, special requests placed, notes on service preferences (including room preferences, amenities, or any other services used);
Information you provide about your marketing preferences or by participating in surveys, contests or promotional offers;

You can always choose what personal data (if any) you would like to provide us. Choosing not to provide certain data may impact your transactions with us.

DATA WE COLLECT AUTOMATICALLY

When using our website, we also automatically collect data, some of which may be personal data. For example, data such as language setting, IP address, location, device settings, device operating system, log information, usage time, requested URL, status report, user agent (browser version information), operating system, result (visitor or booking person), browsing history, user booking ID, and types of data viewed.

PURPOSE OF PROCESSING

We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and manage your reservation online.
B. Customer support service: We use your personal data to provide customer support.
C: Guest Comments: We may use your contact details to invite you by email to write a comment after your stay. In doing so, you can help other travelers to choose the most suitable accommodation. If you submit a comment, it may be posted on our website.
D. Marketing Activities: We also use your data for marketing related activities as permitted by law. When we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications about new services and products or other offers that we think you may be interested in, we include a link that you can use if you do not want us to send you messages in the future.
E. Other Communications: There may be other occasions when we contact you by email, by post, by phone or by text messages, depending on the contact details you share with us. There may be several reasons for doing this, namely:
a) We may need to respond to and handle requests you have placed.
b) If you have not finalized an online booking, we may send you an email reminder to continue your booking. We believe that this additional service is useful for you, as it allows you to continue with a booking without having to re-search the accommodation or fill in all the booking details initially.
c) When you use our services, we may send you a questionnaire or invite you to comment on your experience with our website. We believe this add-on is useful for you and us as we may improve our website based on your feedback.

F. Statistics, Improvements and Research: We use personal data to carry out research and analysis. We may engage third parties to perform them on our behalf. We may share or disclose the results of such studies, including to third parties, anonymously and in aggregate. We use your personal data for analytical purposes, to improve our services, to improve the user experience and to improve the functionality and quality of our online travel services.
G. Security, Fraud Detection and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or unlawful activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be shared with third parties such as law enforcement authorities as permitted by applicable law and by external consultants.

H. Legal Scope: In certain cases, we need to use the information you provide, which may include personal data, to handle and resolve legal disputes or complaints, for legal investigations, or to execute agreements or to respond to legal requests from competent authorities , to the extent required by law.
If we use automated means to process personal data that have legal effects or that significantly affect you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.

LEGAL BASES

Bearing in mind points A and B, we depend on the fulfillment of a contract: The use of your data may be necessary to execute the contract you have with us. For example, if you use our services to make an online booking, we will use your details to fulfill our obligation to complete and manage that booking in accordance with the contract we have with you.
Considering the CH points, we depend on your legitimate interests: We may use your information for our legitimate interests, such as offering you the most appropriate content on our website, email and newsletters, in order to improve and promote the our products and services, and the content of our website. This is also done for administrative reasons, legal purposes and for fraud detection. When using personal data to serve our legitimate interests, we will always balance your rights and interests in protecting your information against our rights and interests.
In relation to purpose H, we also depend, where applicable, on our obligation to comply with applicable law.
Where necessary under applicable law, we will obtain your consent before processing your personal data for direct marketing purposes.

If necessary, in accordance with applicable law, we will ask for your consent. You may withdraw your consent at any time by contacting us using any of the contacts listed at the end of this Privacy Statement.

DATA SHARING

Competent Authorities: We disclose personal information to law enforcement and other government authorities, in accordance with current legislation or if strictly necessary for the prevention, detection or execution of criminal acts and fraud.

INTERNATIONAL DATA TRANSFERS

The transmission of personal data, as described in this Privacy Statement, may include international transfers of personal data to countries whose data protection laws are not as comprehensive as those of European Union countries. Where required by European law, we will only transfer personal data to recipients who offer an adequate level of data protection. In these situations, we make contractual arrangements to ensure that your personal data is still protected according to European standards. You can ask us to see a copy of these clauses using the contact details below.

INFORMATION RETENTION

We will retain your information, which may include personal data, as long as we deem it necessary to provide you with services, comply with applicable laws, resolve disputes with any parties and, as necessary, allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have any questions about a specific retention period for certain types of personal data that we process about you, please contact us using the means mentioned below.

YOUR CHOICES AND RIGHTS

We want you to have control over how we use your personal data. You can do this in the following ways:

You can request a copy of the personal data we hold about you;
You can inform us of any changes to your personal data, or you can ask us to correct any personal data we hold about you; in some situations, you may ask us to delete, block or restrict the processing of personal data we hold about you, or contest certain ways in which we use your personal data; and
In some situations, you may also ask us to send the personal data you have provided to third parties.
Where we use your personal data with your consent, you have the right to revoke your permission at any time, subject to applicable law. Furthermore, wherever we process your personal data based on legitimate or public interests, you have the right at any time to contest the use of your personal data, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and up to date. Please notify us immediately of any change or incorrect information in your personal data by contacting geral@quintadoolival.pt . We will handle your order in accordance with applicable laws.

QUESTIONS OR COMPLAINTS

If you have any questions or doubts about the way we process your personal data, or want to exercise any of your rights under this notification, please contact us at geral@quintadoolival.pt . You can also contact your local data protection authority about any questions or complaints.

CHANGES IN THIS NOTICE

As our business is constantly changing, this Privacy Statement may also change from time to time. If you would like to see changes to this Privacy Statement on a regular basis, we invite you to access this Privacy Statement to review the changes. If relevant changes are made or changes that impact you (eg when we start processing data for purposes other than those described above), we will contact you before processing begins.